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Legal Aid is open: encourages online intake, phone applications

Posted March 26, 2020
7:00 am

originally posted March 12, 2020
updated March 26, 2020

The Legal Aid Society of Cleveland will continue to serve clients during the COVID-19 pandemic.  In this time of uncertainty, people will have legal needs related to shelter, safety and economic security – and Legal Aid remains committed to meeting those needs.  And, more people are suddenly eligible for Legal Aid's services.  Concurrently, we are taking steps to limit community spread and ensure the health and safety of our staff and visitors.

Starting March 17, Legal Aid will only do new client intake online and via phone.  Those needing civil legal assistance can apply online 24/7 at or weekdays by calling 888-817-3777.

Those with non-legal questions related to landlord-tenant and other rental issues can also call our Tenant Information Line at 216-861-5955 (Cuyahoga) or 440-210-4533 (Ashtabula, Geauga, Lake, Lorain Counties).

Offices in Cleveland, Elyria, Painesville and Jefferson are closed and walk-in intake is suspended until further notice.  All Legal Aid staff are working remotely to help our clients in need.  Current clients should continue to work with their attorneys and anticipate handling matters by phone and electronically to the extent possible.

Legal Aid will keep the public updated about changes to intake and other activities and events via and social media channels - including Facebook and Twitter.

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