How to Call Legal Aid:

Legal Aid’s Tenant Information Line
Call this number any weekday during business hours for information only related to tenant and rental housing questions (this line does not provide legal advice): 216-861-5955

Legal Aid’s Intake Line for New Legal Cases
If you need legal assistance, you can contact Legal Aid any weekday for help.

Monday, Wednesday, Friday: 9 a.m. – 4 p.m.
Tuesday, Thursday: 9 a.m. – 2 p.m.

New intakes are processed via phone: 888-817-3777 (toll-free in Ashtabula, Cuyahoga, Geauga, Lake and Lorain counties) or 216-687-1900 (Cleveland local) If you prefer an in-person intake application, those are handled: Tuesday, Thursday: 9 a.m. – 1 p.m. Or, attend one of our upcoming brief advice clinics – click here for a current list. If you have a communication limitation, contact Legal Aid through the Ohio Relay Service.   Dial 711 from any phone in Ohio. And, if you speak…

  • Spanish dial: 216-586-3190
  • Arabic dial: 216-586-3191
  • Mandarin dial: 216-586-3192
  • French dial: 216-586-3193
  • Vietnamese dial: 216-586-3194
  • Russian dial: 216-586-3195
  • Swahili dial: 216-586-3196
  • Any other language dial: 888-817-3777

Legal Aid’s General Business Line Call this number if you are a current client or have other business with any of Legal Aid’s offices. 888-808-2800 or 216-861-5500 Media Inquiries This number is for members of the media with interview or story requests. 216-861-5217

Where to find Legal Aid’s Offices:

Cleveland Office:
1223 West Sixth Street Cleveland, OH 44113 Fax: 216-586-3220
Office Hours:
9 am – 5 pm, Monday – Friday
Driving Directions
Walking Directions
Public Transportation
Parking Map with
Suggested Lots/Fees – as of 3/10/17
Elyria Office:
1530 West River Road North Suite 301 Elyria, OH 44035 Fax: 440-324-1179
Office Hours:
Daily by Appointment Only
In-Person Intake:
Tuesday, Thursday: 9 a.m. – 1 p.m.
Driving Directions
Walking Directions
Public Transportation
Jefferson Office:
121 East Walnut Jefferson, OH 44047 Fax: 440-576-3021
Office Hours:
Daily by Appointment Only
In-Person Intake:
Tuesday, Thursday: 9 a.m. – 1 p.m.
Driving Directions
Walking Directions
Public Transportation
Painesville Office:
8 North State Street, Suite 300 Painesville, OH 44077 Fax: 440-352-0015
Office Hours:
Daily by Appointment Only
In-Person Intake:
Tuesday, Thursday: 9 a.m. – 1 p.m.
Driving Directions
Walking Directions
Public Transportation

If you are not a resident of Ashtabula, Cuyahoga, Geauga, Lake or Lorain counties and/or your  county is not shown here, you may visit the Ohio Legal Services website for further guidance.

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John’s Legal Aid Story
I was able to win [a legal aid client] future benefits and coverage for treatments, which for him and his family were life-saving.

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Colleen’s Legal Aid Story
After I won one of my first cases, my client hugged me and cried.

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Felton’s Legal Aid Story
Legal Aid sees the Cleveland Public Library as a natural partner.

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Darrell’s Legal Aid Story
The Legal Aid Society of Cleveland has been a critical ally in conquering the Cleveland Metropolitan Bar Association's strategic goals, and we’re proud our partnership is among the strongest in the country.

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