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How do I get utility assistance during the COVID-19 pandemic?

Ohio has received an extension of the Winter Crisis Program through May 1, and the Home Energy Assistance Program (HEAP) through June 1. The Winter Crisis Program helps income-eligible Ohioans maintain their utility service, while HEAP provides eligible Ohioans assistance with home energy bills through a one-time benefit applied directly to their bill.

You can now apply for these programs over the phone.

Visit for more information or call 1 (800) 282-0880 to begin your application.