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Utility companies in Ohio are either regulated or unregulated.  Regulated utilities (e.g. most electric, gas, phone companies) must follow rules created by the Public Utility Commission of Ohio (PUCO).  Unregulated utilities must follow the rules created in the local jurisdiction.  For example, Cleveland Public Power is governed by ordinances passed by the City of Cleveland.  Utility customers have a right to notice and a hearing before any utility is shut off (except in an emergency).  Several programs offer financial assistance to help customers pay for utilities.

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