Consumer

Legal Aid is devoted to assisting low-income individuals and families in addressing financial pitfalls and scams that may prevent them from climbing out of poverty and achieving economic stability.
The Consumer Unit works with community organizations to educate clients about important issues and to effect systemic changes on issues which may hurt the low-income community.
Consumer Matters We Handle
- Mortgage Foreclosure
- Bankruptcy/Debtor Relief
- Mortgage Predatory Lending
- Collection (Repossession/Garnishment)
- Contracts/Warranties
- Collection Practices/Creditor Harassment
- Predatory Lending Practices
- Payday Loan
- Loans/Installment Purchases
- Public Utilities
- Unfair and Deceptive Sales Practices
FAQs
I need help with a foreclosure. What can I do? Close
Please see our Foreclosure page for information.
I have fallen behind on paying my bills. Can bankruptcy help me get back on my feet? Close
Please see our bankruptcy page for information.
A creditor is threatening to repossess my car or has repossessed it already. What should I do? Close
If you are having problems making your car payments but your car has not yet been repossessed, you should contact the creditor to attempt to make arrangements for payment. Ohio law does not require the creditor to give you a notice before attempting to repossess your car. Repossession can occur at any time if you have fallen behind on your payments.
Once your car has been repossessed, the creditor must send you a notice of sale of your vehicle. This notice must:
• Tell you the date, time and location of the sale
• Notify you of the minimum sale price for the car
• Advise you that you will have to pay the difference between what you owe on the car and what the car sells for at auction.
You may attempt to contact the creditor to redeem the car before it is sold.
Next Steps
The Legal Aid Society of Cleveland is not currently representing people in this type of case.
Visit a brief advice clinic or visit the Ohio Legal Services website for information about consumer rights in automobile transactions.
You may be able to find an attorney who can help you by contacting:
Cleveland Metropolitan Bar Association
Lawyer Referral Service
(216) 696-3532
If no lawsuit has been filed against you, call your credit card company to attempt to work out an arrangement for payment.
If a lawsuit has been filed against you for a credit card debt, contact Legal Aid immediately. Although we are unable to directly represent consumers in credit card collection cases at this time, we may be able to give you information and resources to help you prevent the lawsuit from progressing further.
Once a court decision is entered against you, the credit card company or collection agency may seek to garnish your wages or your bank account. To do this, a separate request must be filed with the court, and you will have the opportunity to request a hearing on the garnishment. No more than 25% of your paycheck (after taxes) may be garnished.
Next Steps
For help in determining how to handle your debt, contact:
Consumer Credit Counseling
12200 Fairhill Road, Suite C140-A
Cleveland, OH 44120
(216) 231-5322
(800) 355-2227
Visit a brief advice clinic or contact Legal Aid if a lawsuit has been filed against you.
Other Resources
Be Smart About Managing Your Debt, How to Deal with Debt Collectors
Visit the Ohio Legal Services website for information regarding debt collection.
Is it possible to get rid of my student loan debt? Close
Federal law allows specific categories of borrowers to get a discharge (cancellation) on their student loans. You must fit within one of the categories listed below:
- You did not have a high school diploma or GED at the time of enrollment. The student loan must be from 1986 or later.
- The school closed while you were enrolled or within 90 days of when you withdrew from the school. The student loan must be from 1986 or later.
- You did not complete the program, and the school did not properly return part of the loan to the lender. The student loan must be from 1986 or later.
- You had a status or condition at the time of enrollment that was a legal barrier to employment in the field. The student loan must be from 1986 or later.
Examples include:
- You were in a security guard program, but had a felony criminal record.
- You were in a nursing assistant or custodial maintenance program, but you had a physical or mental disability that prevented you from working in those fields.
- You did not have a high school diploma AND a high school diploma is necessary to take a license or certification exam that is required for the job.
- The borrower is now deceased or totally and permanently disabled.
- The borrower’s signature on the loan application was forged.
Next Steps
If you fit into one of these categories, you can begin the process of discharging your loan at the U.S. Department of Education website.
If you do not fall into one of these categories, you are not eligible for a discharge on your student loan. You must contact your lender to determine what options you have for payment. In circumstances of extreme financial hardship, a student loan may be discharged through bankruptcy.

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